FAQ

We accept all major payment methods, including Klarna, paypal, credit/debit cards, and other secure checkout options.

All payments are processed safely and encrypted.

No.

Klarna will automatically update your invoice once your order has been shipped.

If you have any questions about your order or delivery, please contact us directly first.

We can help much faster and avoid unnecessary delays.

📧 info@thelupi.com

Please contact us first before opening a case with Klarna.

In most situations, it is a small issue we can fix within minutes.

Our average delivery time is 7–10 business days, depending on your location.

You will receive email updates as soon as new tracking information becomes available.

You will receive your tracking number automatically once your order is shipped.

Please also check your spam or promotion folders.

Yes.

It can take 2–5 days for the first tracking updates to appear, especially early in the shipping process.

Your package is still moving normally.

If you are unsure, feel free to contact us.

Depending on the carrier, your package may:

• be reattempted for delivery,
  
• be delivered to a pickup point, or
  
• require scheduling a new delivery.

You can check all details in your tracking link.

No worries.

We monitor all shipments individually and can assist you immediately.

Just send us a message:

📧 info@thelupi.com

Simply send us a photo and your order number.

We will take care of a replacement, refund, or the most suitable solution right away.

Yes, as long as the order has not yet been shipped.

If the package is already on its way, you can refuse the delivery or contact us — we will assist you.

Yes, as long as the order hasn’t been shipped yet.

Please contact us as soon as possible.

We’re here to help:

📧 info@thelupi.com

We usually respond quickly and resolve most requests immediately.

Because we can solve your issue fast, directly, and without complications.

Opening a dispute with a payment provider often takes longer and may delay the solution.

Our team is here to support you from start to finish.

We use secure, certified payment processing and follow strict data protection standards.

We personally track every order until successful delivery.

Please check your spam folder.

If you still can’t find it, contact us and we’ll resend it right away.

Yes — your purchase is fully protected.

If something doesn’t meet your expectations, we’ll find a fast and fair solution.

Yes.

We follow all required privacy regulations and never share your data with unauthorized parties.